Privacy Policy

Last Updated: 13 August 2026

Welcome to Nutrify HQ.

These Terms & Conditions (“Terms”) govern your access to and use of https://nutrifyhq.shop/ (“Website”) and your purchase or use of products, digital products, consultations, and other services offered by Nutrify HQ.

Nutrify HQ is a sole proprietorship operating from 2, Taverekere Main Road, Bengaluru, Karnataka 560029, India.

By accessing the Website, placing an order, purchasing a digital product, booking a consultation, or otherwise using our services, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use the Website or purchase our products or services.

1. DEFINITIONS

For these Terms:

  • “Nutrify HQ”, “we”, “us”, or “our” means Nutrify HQ.
  • “Customer”, “you”, or “your” means any individual or entity accessing the Website or purchasing our products or services.
  • “Products” includes physical products sold through Nutrify HQ.
  • “Digital Products” includes nutrition plans, diet plans, workout plans, PDFs, guides and similar digital materials.
  • “Services” includes supplement consultations, diet/nutrition planning and other consultation or advisory services offered by Nutrify HQ.
  • “Website” means https://nutrifyhq.shop/.

2. ELIGIBILITY

You must generally be at least 18 years old to independently place an order or purchase a service through Nutrify HQ.

Persons below 18 may use or purchase through the Website only with the involvement, supervision and consent of a parent or legal guardian, subject to applicable law.

By placing an order, you represent that the information supplied by you is accurate and that you are legally capable of entering into the relevant transaction or are acting with appropriate parental/guardian involvement.

3. GUEST CHECKOUT

Nutrify HQ currently permits customers to place orders without creating a customer account.

You are responsible for ensuring that all information provided during checkout, including your name, telephone number, email address and delivery address, is complete and accurate.

We reserve the right, where reasonably necessary, to refuse, block, cancel or restrict transactions associated with suspected fraud, abuse, fake orders, misuse of promotional offers or other unlawful activity.

4. PRODUCTS AND SERVICES

Nutrify HQ sells products including, but not limited to:

  • Health supplements
  • Nutraceuticals
  • Vitamins and minerals
  • Protein and performance supplements
  • Sports nutrition products
  • Herbal products
  • Cosmetics
  • Wellness products
  • Imported supplements
  • Other health and nutrition-related products

We may also offer digital products and paid services including:

  • Nutrition plans
  • Diet plans
  • Workout plans
  • PDF guides and digital materials
  • Supplement consultations
  • Nutrition and diet planning
  • Personalised supplement guidance

Our product and service range may change from time to time.

5. PRODUCT AUTHENTICITY AND SOURCING

Nutrify HQ aims to source third-party products through authorised or legitimate manufacturers, distributors, suppliers and/or importers, as applicable.

Imported products are intended to be sourced through legitimate or authorised channels and should carry applicable manufacturer, importer, labelling and regulatory information where required by law.

Where a product contains a manufacturer-provided QR code, authentication mechanism or verification system, customers may use that mechanism to verify the product.

Nutrify HQ does not manufacture the physical third-party products sold through the Website unless expressly stated otherwise.

6. REGULATORY COMPLIANCE

Nutrify HQ intends to comply with applicable Indian laws and regulatory requirements relating to the products it sells.

Where applicable, regulated products will be sourced from manufacturers, importers, distributors or other entities holding licences, registrations or approvals required for their respective activities.

Product packaging and listings may contain information including ingredients, nutritional information, manufacturer/importer information, usage directions, warnings, batch information, manufacturing dates, expiry/best-before dates and other disclosures as applicable.

Nothing in these Terms should be interpreted as claiming an exemption from any registration, licence or regulatory requirement that is legally applicable to Nutrify HQ.

7. HEALTH AND MEDICAL DISCLAIMER

Information available through Nutrify HQ is provided for general educational, nutritional and informational purposes and is not a substitute for professional medical diagnosis, treatment or advice.

Supplements and nutritional products may affect different individuals differently. Individual results may vary.

Customers should consult an appropriately qualified doctor or healthcare professional before beginning a supplement or nutrition programme where appropriate, particularly if they:

  • have an existing medical condition;
  • take prescription or other medication;
  • have known allergies;
  • are pregnant or breastfeeding;
  • are under medical supervision; or
  • have concerns regarding whether a particular product is appropriate for them.

Customers are responsible for reading product labels, ingredients, allergen information, warnings, usage instructions and manufacturer recommendations before using a product.

Unless expressly authorised under applicable law for a particular product, products sold through Nutrify HQ are not represented by Nutrify HQ as being intended to diagnose, treat, cure or prevent any disease.

8. NUTRITION AND SUPPLEMENT CONSULTATIONS

Nutrify HQ may provide paid nutrition, supplement, diet or related consultations.

Where professional nutrition advice is represented as being provided by a qualified dietitian/nutrition professional, the applicable consultation will be provided accordingly.

Recommendations are based on information supplied by the customer. Customers are responsible for providing complete and accurate information relevant to the consultation.

Consultation services should not be treated as emergency medical care or a substitute for diagnosis or treatment from an appropriately qualified medical practitioner.

9. CONSULTATION CANCELLATIONS AND RESCHEDULING

Consultation fees are non-refundable, except where otherwise required by applicable law or where Nutrify HQ is unable to provide the purchased service.

Customers may request to reschedule a consultation by providing at least 24 hours’ notice.

Eligible cancellations made at least 24 hours before the appointment may be rescheduled but will not ordinarily result in a cash refund.

If a customer cancels with less than 24 hours’ notice or fails to attend the scheduled consultation, the consultation fee may be forfeited.

10. DIGITAL PRODUCTS

Digital products may include nutrition plans, diet plans, workout plans, PDFs, guides and similar electronic content.

Digital products may be delivered through email, WhatsApp or another electronic delivery method communicated at the time of purchase.

Due to the nature of digital products, they are ordinarily non-returnable and non-refundable once delivered, accessed or supplied, except where required under applicable law or where the digital product is materially defective, incorrectly supplied or cannot be delivered due to an issue attributable to Nutrify HQ.

Customers must not reproduce, distribute, resell, publish or commercially exploit digital products without written permission from Nutrify HQ.

11. PRICING

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices displayed on the Website will include applicable taxes where represented as tax-inclusive.

Delivery or other applicable charges will be disclosed during checkout or before the customer completes the purchase, where applicable.

Prices may differ between the Website, physical retail store, third-party marketplaces, promotional channels or other sales channels.

Nutrify HQ may change prices at any time. Price changes will not ordinarily affect orders already accepted by Nutrify HQ.

12. PRICING AND TECHNICAL ERRORS

Despite reasonable efforts, pricing, description, stock or technical errors may occasionally occur.

If an obvious pricing or technical error affects an order, Nutrify HQ may cancel the affected order before fulfilment and issue an appropriate refund for amounts paid.

We are not required to fulfil an order at an obviously erroneous price where doing so is not required by applicable law.

13. PAYMENT

Depending on availability, payment methods may include:

  • UPI
  • Credit cards
  • Debit cards
  • Net banking
  • Digital wallets
  • Cash on Delivery (“COD”)
  • Other payment methods displayed during checkout

Online payments may be processed through Razorpay or other authorised payment providers.

Nutrify HQ does not ordinarily store customers’ complete credit/debit card or bank-account credentials.

Availability of particular payment methods, including COD, may vary according to PIN code, order value, product, fraud-risk assessment or other operational factors.

14. PAYMENT SUCCESS BUT ORDER FAILURE

If a customer’s payment is successfully debited but an order is not generated due to a technical issue, the customer should contact Nutrify HQ with the relevant payment information.

After verification, Nutrify HQ will either confirm/create the appropriate order where possible or initiate a refund.

Banking and payment-network processing times may apply.

15. ORDER ACCEPTANCE

Submitting an order through the Website constitutes an offer by the customer to purchase the selected products.

Receipt of payment or an automated acknowledgement does not necessarily constitute final acceptance of an order.

An order is considered accepted when it has been verified and confirmed by Nutrify HQ.

For Cash on Delivery orders, the order is considered accepted when Nutrify HQ confirms the order.

We reserve the right to reject or cancel an order for legitimate reasons including:

  • Product unavailability
  • Stock discrepancies
  • Obvious pricing errors
  • Payment problems
  • Suspected fraud
  • Fake orders
  • Incorrect customer information
  • Delivery restrictions
  • Technical errors
  • Legal or regulatory requirements

Where Nutrify HQ cancels an eligible prepaid order, amounts paid for the cancelled order will be refunded as applicable.

16. CUSTOMER CANCELLATIONS

Customers may request cancellation of an order before the product has been shipped/dispatched.

No cancellation fee is ordinarily charged for an eligible pre-dispatch cancellation.

Once an order has been dispatched, cancellation may no longer be possible.

17. SHIPPING

Nutrify HQ delivers to serviceable locations throughout India.

Orders will generally be dispatched within approximately 24 hours, subject to:

  • Product availability
  • Payment verification
  • Weekends/holidays
  • Operational circumstances
  • Courier availability
  • Force majeure events

Nutrify HQ currently may use DTDC and may appoint other logistics providers when required.

Free shipping may be offered without a minimum order requirement where displayed as available. Shipping charges may nevertheless apply to particular products, destinations, delivery methods or promotions where clearly disclosed before purchase.

18. DELIVERY TIMES

Delivery times displayed on the Website are estimates and not guaranteed delivery dates.

Delivery times depend on destination, courier availability, product availability and other logistical factors.

Nutrify HQ will make reasonable efforts to facilitate delivery but cannot guarantee delays will never occur due to courier disruptions, weather, strikes, government restrictions, natural disasters, operational disruptions or circumstances reasonably outside our control.

19. SAME-DAY AND LOCAL DELIVERY

Same-day or local delivery may be available for eligible locations in Bengaluru.

Availability may depend on:

  • Delivery location
  • Product availability
  • Order timing/cut-off
  • Delivery-partner availability
  • Operational capacity

The availability of same-day delivery for one order does not guarantee its availability for subsequent orders.

20. INCORRECT DELIVERY INFORMATION AND RTO

Customers are responsible for providing complete and accurate delivery information.

Where delivery cannot be completed because of an incorrect/incomplete address, unreachable customer, refusal of delivery or similar customer-related circumstances, the shipment may be returned to origin (“RTO”).

The order may then be cancelled.

For eligible prepaid orders returned to origin, Nutrify HQ’s stated policy is to provide a refund, subject to applicable law and verification.

Nutrify HQ may restrict future COD availability for customers with repeated refused, fraudulent or abusive COD orders.

21. RETURNS POLICY

Due particularly to hygiene, health, safety, contamination and product-integrity considerations associated with supplements and wellness products, Nutrify HQ does not ordinarily accept returns or change-of-mind returns.

Products that have been opened, used, consumed or had their seals broken after delivery are not eligible for ordinary return.

However, this policy does not remove or restrict any remedy or right that a consumer is entitled to under applicable Indian consumer protection law.

Eligible claims involving damaged, defective, incorrect, expired, missing, tampered or otherwise non-conforming products will be handled in accordance with these Terms and applicable law.

22. DAMAGED, DEFECTIVE, INCORRECT OR TAMPERED PRODUCTS

Customers should report qualifying issues within 24 hours of delivery.

This includes:

  • Product damaged during delivery
  • Incorrect product delivered
  • Missing product
  • Expired product
  • Product arriving with a broken/tampered seal
  • Defective product
  • Suspected counterfeit product

Customers must contact Nutrify HQ and provide reasonable supporting evidence.

An unboxing video is required under Nutrify HQ’s claims process, together with clear photographs and relevant order information.

However, evidence requirements will be applied reasonably and consistently with any rights available to consumers under applicable law.

Suspected counterfeit/authenticity complaints may be investigated using manufacturer, importer, distributor, QR-code, batch or other available verification mechanisms.

23. REFUNDS

Nutrify HQ generally offers refunds for valid damaged, defective, incorrect, expired, missing, tampered or other qualifying product claims rather than product exchanges.

Approved refunds will generally be initiated within 24–48 hours.

Online-payment refunds will ordinarily be made to the original payment method.

COD refunds may be processed through UPI, subject to verification of the customer’s refund details.

After Nutrify HQ initiates a refund, banks, card networks, UPI providers or payment gateways may require additional processing time before the amount appears in the customer’s account.

Any deductions for payment-processing or other charges will only be made where clearly disclosed and legally permissible. Nothing in these Terms permits deductions that would unlawfully reduce a consumer’s statutory entitlement to an appropriate refund.

24. REPLACEMENTS AND EXCHANGES

Nutrify HQ does not ordinarily provide product exchanges or replacements.

Where a valid claim is approved, the usual remedy offered by Nutrify HQ will be a refund.

This does not restrict remedies that must be provided under applicable law.

25. EXPIRY AND SHELF LIFE

Products with expiry or best-before dates will carry the applicable information on the product or packaging as required.

Customers should review expiry/best-before information before consumption.

Nutrify HQ intends to supply products with an appropriate usable shelf life considering the nature of the particular product.

26. MANUFACTURER WARRANTIES

Where a product carries a manufacturer’s warranty, that warranty is governed by the applicable manufacturer’s warranty terms.

Nutrify HQ does not provide an additional independent warranty unless expressly stated for a particular product.

Nothing in this section limits statutory rights available to consumers.

27. PROMOTIONS, COUPONS AND DISCOUNTS

Nutrify HQ may offer promotional sales, coupon codes and discounts.

Unless expressly stated otherwise:

  • Coupons cannot be combined.
  • Promotions may have expiry dates.
  • Minimum purchase requirements may apply.
  • Certain products/brands may be excluded.
  • Offers may be limited by customer, transaction or quantity.
  • Promotional terms may vary by campaign.

Nutrify HQ may cancel or correct promotions affected by obvious errors, technical failures, fraud or abuse, subject to applicable law.

28. REVIEWS AND USER-GENERATED CONTENT

Customers may be permitted to submit reviews, ratings, photographs, videos or other content.

Users must not submit content that is:

  • False or deliberately misleading
  • Fraudulent
  • Defamatory
  • Obscene
  • Abusive or threatening
  • Illegal
  • Infringing
  • Unrelated spam
  • Malicious

Nutrify HQ may moderate or remove content where reasonably necessary.

By voluntarily submitting content for public display, you grant Nutrify HQ a non-exclusive, worldwide, royalty-free licence to host, reproduce and display that content in connection with Nutrify HQ’s website, services and marketing, subject to applicable privacy and intellectual-property law.

29. INTELLECTUAL PROPERTY

The Nutrify HQ name, branding, logos, Website design, original graphics, written materials, digital products and other proprietary content belong to Nutrify HQ or their respective licensors.

Third-party trademarks, product images, product descriptions, brand names and intellectual property remain the property of their respective owners.

You may not, without appropriate permission:

  • Copy Website content
  • Scrape the Website
  • Reproduce proprietary content
  • Republish digital products
  • Resell proprietary digital content
  • Misuse Nutrify HQ branding
  • Create unauthorised derivative commercial works

30. PROHIBITED ACTIVITIES

Users must not use the Website to:

  • Commit fraud
  • Place deliberately fake orders
  • Abuse COD facilities
  • Misuse discounts or coupons
  • Attempt unauthorised access
  • Introduce malware
  • Attack or disrupt Website infrastructure
  • Scrape content without authorisation
  • Impersonate another person
  • Violate intellectual-property rights
  • Submit unlawful or abusive content
  • Manipulate reviews
  • Circumvent security systems
  • Engage in unlawful activity

Nutrify HQ may refuse orders, restrict transactions or block access where there are reasonable grounds to suspect fraud, abuse, security threats or unlawful conduct.

31. THIRD-PARTY SERVICES

The Website relies on third-party services that may include:

  • Hostinger for hosting/infrastructure
  • Razorpay for payment processing
  • DTDC and other providers for logistics
  • Google Analytics for analytics
  • Google Ads for advertising and measurement
  • Meta Pixel/Meta advertising technologies
  • WhatsApp integrations
  • Other technical, marketing, communication and operational providers

Use of third-party services may additionally be governed by the respective third party’s terms and privacy practices.

Nutrify HQ is not responsible for independent third-party websites or services except to the extent responsibility cannot legally be excluded.

32. THIRD-PARTY MARKETPLACES

Nutrify HQ products may also be sold through third-party marketplaces.

Purchases made through a third-party marketplace may additionally be subject to that marketplace’s terms, payment rules, delivery rules and return/refund procedures.

Where marketplace terms lawfully govern a transaction made through that marketplace, customers should use the marketplace’s designated support and dispute processes as applicable.

33. PRIVACY AND PERSONAL DATA

Nutrify HQ may collect information including:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order information
  • Payment-related transaction information
  • Website usage information

Personal information is handled in accordance with our Privacy Policy and applicable law.

Privacy Policy:
https://nutrifyhq.shop/privacy-policy/

Nutrify HQ does not sell customers’ personal information to third parties.

34. MARKETING COMMUNICATIONS

Where customers provide appropriate consent or where otherwise permitted by applicable law, Nutrify HQ may communicate through:

  • Email
  • SMS
  • WhatsApp
  • Other permitted communication channels

Customers may opt out of marketing communications using available unsubscribe/opt-out mechanisms or by contacting Nutrify HQ.

Transactional communications concerning orders, payments, deliveries, refunds or customer-service matters may still be sent where necessary.

35. COOKIES AND TRACKING TECHNOLOGIES

The Website uses cookies and similar technologies.

These may include cookies or technologies used for:

  • Essential Website functionality
  • Analytics
  • Website performance
  • Advertising
  • Remarketing
  • Conversion measurement
  • User experience

Technologies may include Google Analytics, Google Ads measurement technologies, Meta Pixel and other similar tools.

Further information regarding personal-data practices is available in the Privacy Policy.

36. THIRD-PARTY LINKS

The Website may contain links to external websites.

Nutrify HQ does not control independent third-party websites and is not responsible for their content, availability, security or privacy practices.

Customers should review the applicable third party’s policies before using those services.

37. DISCLAIMER OF WARRANTIES

Nutrify HQ will use reasonable efforts to maintain accurate Website information and provide products/services as described.

However, to the maximum extent permitted by law, the Website may be provided on an “as available” basis and we do not guarantee uninterrupted or error-free access.

Nothing in these Terms excludes warranties, guarantees or consumer rights that cannot legally be excluded.

38. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Nutrify HQ will not be liable for indirect, incidental, special or consequential losses arising from use of the Website, products or services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including applicable consumer-protection rights.

39. INDEMNIFICATION

To the extent permitted by law, users agree to indemnify Nutrify HQ against losses, claims, liabilities or reasonable costs arising directly from their:

  • Fraudulent conduct
  • Deliberate unlawful use of the Website
  • Infringement of third-party intellectual-property rights
  • Malicious interference with Website systems
  • Material breach of these Terms

This clause does not impose liability on consumers where doing so would be prohibited by applicable law.

40. FORCE MAJEURE

Nutrify HQ will not be responsible for delays or failures caused by circumstances reasonably outside its control, including:

  • Natural disasters
  • Floods
  • Fires
  • Epidemics or pandemics
  • Strikes
  • Civil disturbances
  • Government actions
  • Regulatory restrictions
  • Internet outages
  • Payment-network failures
  • Courier/logistics disruptions
  • Infrastructure failures

We will make reasonable efforts to resume affected services as soon as practicable.

41. BULK AND B2B ORDERS

Nutrify HQ may accept bulk, gym, trainer, retailer or other business-to-business (“B2B”) orders.

B2B/bulk transactions may be governed by separate quotations, invoices, purchase orders or individually agreed commercial terms.

Consumer-specific policies contained in these Terms may not necessarily apply to transactions entered into for commercial/business purposes where applicable law treats those transactions differently.

42. STORE PICKUP

Where available, customers may be permitted to collect eligible orders from a Nutrify HQ physical location.

Store-pickup availability, collection times, identification requirements and other conditions may be communicated when the order is placed or confirmed.

43. CHANGES TO THESE TERMS

Nutrify HQ may update these Terms from time to time to reflect changes in law, regulatory requirements, products, services or business practices.

The updated version will be published on the Website with an updated “Last Updated” date.

Changes will apply prospectively as required by applicable law and will not unlawfully remove rights that arose before the change.

44. GOVERNING LAW

These Terms are governed by the laws of India.

Nothing in these Terms limits a consumer’s right to approach a competent Consumer Commission, regulatory authority or other forum available under applicable law.

Subject to such statutory rights and mandatory jurisdictional requirements, courts of competent jurisdiction in Bengaluru, Karnataka shall have jurisdiction over disputes relating to these Terms.

45. DISPUTE AND GRIEVANCE RESOLUTION

Customers experiencing an issue should first contact Nutrify HQ customer support so that we can attempt to resolve the matter promptly and amicably.

This informal resolution process does not prevent a consumer from exercising any statutory remedy available under Indian law.

Where applicable, complaints will be handled in accordance with applicable consumer-protection and e-commerce requirements.

46. CUSTOMER SUPPORT

For questions regarding orders, products, payments, refunds, consultations or these Terms, contact:

Nutrify HQ

Address:
2, Taverekere Main Road
Bengaluru, Karnataka 560029
India

Customer Support Email:
kashinathanofficial@gmail.com

Customer Care:
9526903434

Support Days:
Monday to Friday

Support Hours:
9:00 AM – 6:00 PM IST

We aim to provide an initial response to customer enquiries within approximately 2 business hours during normal support hours. This is a service target rather than a guaranteed resolution time.

Website:
https://nutrifyhq.shop/

47. PRIVACY POLICY

Use of Nutrify HQ is also subject to our Privacy Policy.

Privacy Policy:
https://nutrifyhq.shop/privacy-policy/

Customers are encouraged to review the Privacy Policy before placing an order or providing personal information.

48. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.

49. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any other policies or transaction-specific terms expressly incorporated into an order or service, constitute the applicable agreement between the customer and Nutrify HQ concerning use of the Website and relevant purchases.

By accessing Nutrify HQ, placing an order, purchasing a digital product or booking a consultation, you acknowledge that you have read and agree to these Terms & Conditions, subject always to rights that cannot be waived under applicable law.